Privacy Policy

SoulTrek Sri Lanka (Brand of Hemtours pvt Ltd) is committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from this website.

This privacy policy explains how SoulTrek Sri Lanka may collect information from you via our website and how that information may be used subsequently. If you have any queries in relation to this privacy policy, please contact mytrip@soultrek.travel.

By using our website you agree to the terms stated herein, if you do not accept these terms you should not use our website.
The terms contained in this privacy policy only pertain to the www.soultrek.travel website. We also provide links and have agreements with other websites for marketing and other purposes which you may visit directly through our website, however we are not responsible for these websites their security or privacy practices/policies and these websites are not subject to the terms contained in this policy.

You are advised to read the terms and conditions and privacy policy of each individual website for your own safety.
We reserve the right to change the contents of this policy which are subject to change without prior notification. You are advised to regularly read this policy when you visit our website.

Collection of information
In order to ensure we deliver the service that our customers require and provide the best possible product closest to their requirements we will endeavor to sometimes find out necessary information from you or about you. We do this by asking you, by reading your comments and also looking at areas of our site that are the most popular.

Collection of personal information
We will only collect personal information from you (such as name, address, telephone number, email address etc) which you have provided voluntarily to us either by completing registration or enquiry forms, sending emails to us or signing up for our newsletter service. Please do not submit your personal data to us if you do not wish us to collect it.

Examples of where we may collect your personal information (without limitation):
• If you sign up for our newsletter service we ask for your name and e-mail address. This is to help us to mail out the requested newsletter effectively.
• If you submit an enquiry we ask for your name, telephone number and e-mail address. This is to enable us to return the requested information to you effectively.
• If you enter a contest or promotion we ask for your name, address and e-mail address. This is to enable us to run the contest effectively and let you know if you have won.
• If you order a product or service from us we may ask for information including your name, e-mail address, delivery and billing address, credit or debit card number and expiry date. Sometimes we may ask for your telephone number. These details will help us to process your orders efficiently.

Collection Of Other Information

In addition to asking you to submit personal information, we may collect information about you automatically when you visit the site (as is done by most websites). The collection of information may involve the use of cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor visitors to our site. A cookie is small text file that is placed on your computer’s hard drive by your web browser when you first visit our site. The cookie allows us to identify your computer and find out details about your last visit. Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.

The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.

Use Of Collected Information

Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure the use of our site and to improve the content of our site.
Usually, we use the personal information you provide only to respond to your inquiry or to process your request. This information may be shared with other subsidiaries of the Hemas group, but only if necessary to fulfil your request or for related purposes.
We may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our services and ancillary services and for our internal business purposes such as:

• Inform you of special promotions, and other marketing related activities.
• Compiling customer reviews and testimonials
• For market research
• To prevent offensive or illegal content from being posted or uploaded onto our site.
• Personalizing your visits to the site which will enable us to better cater to your individual needs and tastes.
• To enable our vendors and suppliers to conduct statistical analysis or other required functions related to the business.
• For accounting purposes
• For internal planning purposes

We may share the personal information you provide with other companies we have hired to provide services for us. These companies – our vendors – are contractually bound to use personal information we share with them only to perform the services we have hired them to provide. We do not share, sell, or lease personal information about you to any third parties for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud).

Security Of Collected Information
In general, you can visit this website without telling us who you are or revealing any information about yourself.We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access. We restrict access to information about you to those SoulTrek Sri Lanka associates who need to know the information to respond to your inquiry or request. Associates who misuse personal information are subject to disciplinary action.

Access To Collected Information
You may review and update the information that you provide to us through this Web site by contacting us on mytrip@soultrek.travel.
Contacting Us

If you have any questions about this privacy policy, or no longer wish to receive newsletters and other services you have signed up for please email us on mytrip@soultrek.travel. We welcome your questions and suggestions about our privacy policy.

Cookies

http://www.soultrek.travel/ website, certain information relating to navigation on your computer terminal may be stored in files called ‘Cookies’ installed on your device, subject to the choices you have expressed regarding Cookies, which you can change at any time.

A Cookie is a small text file which is stored in a dedicated area of your computer’s hard drive when you consult an online service through your browser. It allows the sender to identify the terminal wherein it is stored, for the duration of the Cookie’s validity or registration.

Cookies from partner companies (third-party Cookies) can be placed on your computer via the pages of our website or via the content broadcast within our advertising space. This space contributes to funding the content and services we offer you. Only the issuer of a Cookie is liable to read or modify the information contained therein.

COOKIES ON OUR WEBSITE ISSUED BY [SoulTrek Sri Lanka],

The Cookies that we issue are used for the purposes described below, during the period of validity of the Cookie in question, subject to your choices resulting from the settings of your browser software when you visit our website, which you can change at any time.

The Cookies we issue allow us to:
Adapt the presentation of our Website, spaces and advertising content to your device’s display preferences (language used, screen resolution, operating system used, etc.), as appropriate, depending on the location data sent by your device with your prior permission, as well as your personal data;

Store information about the forms completed on our Website or about products, services or information chosen via our Website; manage and secure access to restricted and personal spaces;

Establish statistics and volumes related to our Website traffic and the use of its various components (sections and content consulted) in order to enhance the value and usability of our services;

COOKIES ISSUED ON OUR WEBSITE BY THIRD PARTIES

The issue and use of Cookies by third parties are subject to these third parties’ privacy policies. We will inform you of the purpose of the Cookies of which we are aware and the means available for you to make choices regarding these Cookies.

(a) Social networks
We may include third-party IT applications on our website which allow you to share content from our website with others or to inform them of your inquiry or opinion regarding our website content. This is true, in particular, of the ‘Share’ and ‘Like’ buttons from social networks such as Facebook, Twitter, etc.

The social network providing these application buttons may identify you using these buttons, even if you do not use them when you visit our website. Indeed, this type of application button can allow the social network in question to track your navigation on our website if your account on this social network is enabled on your terminal (open session) at the time you visit our website.

(b) Targeted advertising Cookies issued by third parties

Our websites may contain cookies issued by third parties (advertising agencies, audience measurement companies, targeted advertising providers, etc.) allowing them, during the period of validity of such cookies, to:

– Collect navigation information relating to the terminals connecting to our websites;
– Determine advertising content likely to correspond to the centers of interest identified in relation to prior navigation via the terminal in question.

YOUR CHOICES CONCERNING COOKIES

Several options are available to you for managing Cookies. Any settings you modify are likely to change your Internet browsing and your conditions for accessing certain services requiring the use of Cookies.

You can choose, at any time, to express and modify your wishes regarding Cookies, through the means described below.

The choices you are offered by your browser
You can configure your browser so that Cookies are stored on your device or, on the contrary, rejected, either systematically or depending on their issuer. You can also set your browser so that you will be offered the choice of whether to accept or reject Cookies each time a Cookie is liable to be stored on your device. For more information, see the section on ‘How to exercise your choices, depending on the browser you use’.

(a) Agreeing on Cookies
Registering a Cookie in a terminal essentially depends upon the desires of the terminal user, which can be expressed or modified at any time, free of charge, through the choices offered by the browser. If, through your browser, you accepted the registration of Cookies in your terminal, the Cookies integrated in the pages and content you view can be stored temporarily in a dedicated space on your device. They will be readable only by their issuer.

(b) How to exercise your choices, depending on the browser you use
The configuration of each browser, for the purpose of Cookie management and your choices, is different. This is described in the help menu of your browser, which allows you to find out how to change your requirements regarding Cookies.

http://www.soultrek.travel/ website site uses the following different types of cookies

Your consent applies to the following domain: http://www.soultrek.travel/